Incompetence

<p>Good day.</p> <p>I kindly request your assistance with regards to the dispute I have against Telkom SA. I had data contract with the afore - mentioned company which they then informed me through electronic mail correspondence that I am due for an upgrade. On the 25th of February 2016, I went to their Telkom Store in Bryanston and one of the Sales Representatives assisted me.</p> <p>Upon enquiring about contract cancellation, the Sales Represantive advise me that they would need 30 days’ notice for this request to become effective. Immediately, I completed the cancellation forms and she made a copy of identity document. She then advised me that this contract with the service provider would become inactive after the 31st of March 2016.</p> <p>On the 03rd of May I then received an invoice through electronic email, only then I noticed that my account had accumulated and was still active. I then went to their store in Cresta on the 22 May 2016 to enquire about the account being active after I had cancelled. The Sales Representatives confirmed that my account was active. He then escalated the matter to his Supervisor.</p> <p>In the morning of 23rd of May 2016, I then received a call from a Gentleman who informed that he was the Cancellation Manager at Telkom and advised me that they could not cancel my contract sincne they had been attempting to get hold of me on my cellphone and could not get hold of me therefore the account remained active. In my response to him I told him the following:</p> <p>Cancellation form and a copy of ID was submitted to your store, whereby I acknowledged that I would like to cancel my contract.<br />Upon my cancellation, there was never any mention that I would have to provide an accurate contact number in order to confirm this cancellation neither your forms request for this information to be provided by clients who would like to cancel their contracts.<br />I would like to be assisted with the above mentioned dispute as I feel that the service provider is now shifting game for their own incompetence of their staff and now as the customer I am in the receiving end.</p> <p> </p> <p>Yours Sincerely,</p> <p>Tozamile Qobo</p> <p> </p>