Incompetence

As this is the only way to get answers from telkom I will continue to use hello peter. Once again my internet has been turned off due to call center incompetence. After logging into telkom online I now find 2 accounts? ********** 28 ********** 87 I was in credit of R1500 that was to be app**** to my active account which was not done and now my line is suspended due to R970.78 arrears when in fact telkom owe me money. Please have this corrected as a matter of urgency. My internet has been down for over 3 weeks now and dealing through the call center is a waste of time as nothing is ever resolved. This is the last time I am giving telkom a chance to have this resolved.