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Paledi M
1 reviews | Active since Jan 2018
24 Jan 2018, 14:27
Incompetence
It's quite saddening that I find myself complaining about Telkom again. I have called Telkom Mobile on 3 occasions thus far dating as far as 18 July 2017 (CASE NUMBER ********** 7), 28 October 2017 (CASE NUMBER ********** 7) and 30 December 2017 (CASE NUMBER ********** 8), in all these cases I have been asking them to do the same thing. My request to them was for them to move my debit date from the 15th to the 25th as I don't get paid on the 15th anymore. What happens is that they still bill me on the 15th and when they don't get their money they double charge me without hesitation, I've let that slide and understood it could be a mistake one would easily make. This matter turned around when I went to one of their branches in Brooklyn over the weekend (CASE NUMBER ********** 3) for a sim swap and they told me I still have money outstanding and therefore I couldn't proceed with the sim swap before that payment was done. I'm fed-up with this because they have been double charging me for an arrangement they failed to honour, that's money I don't have as now I'm an intern and barely getting by on a stipend. I would like for Telkom to compensate me all the monies they have unfairly double charged me on due to their own incompetence because it ain't like I didn't tell them to make necessary changes. I am utterly disappointed with Telkom. Good thing my contract is on month to month with them.
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Replies (2)
Telkom's replyOfficial
16 Feb 2018, 09:24Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly provide your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply16 Feb 2018, 09:24
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly provide your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
PM
Paledi M's updateReviewer Update
21 Feb 2018, 13:30Numbers in question are ********** 111 and ********** 933. I will make the reply private but not for the reasons you mentioned. I received an sms telling me that my case was resolved and compensated me 1 month. Telkom really has a problem because the matter dates back to July and there’s cases and case numbers for reference, I don’t understand why I must explain myself every time I call. Please sort the matter to an end
PM
Paledi M's update21 Feb 2018, 13:30
Reviewer Update
Numbers in question are ********** 111 and ********** 933. I will make the reply private but not for the reasons you mentioned. I received an sms telling me that my case was resolved and compensated me 1 month. Telkom really has a problem because the matter dates back to July and there’s cases and case numbers for reference, I don’t understand why I must explain myself every time I call. Please sort the matter to an end