INCOMPETENCE

we have moved from copper cable connections to fibre optics with Telkom. A few weeks back we experienced just about no internet connectivity. I reported it with Telkom, they said they will reset our system on their side, doing that didnt make a big difference - what did happen is that from that point our landline was faulty - they had to fix that. We kept on having internet connectivity problems. Phoning to report it again, I was told by the Call Centre consultant, the reason for our problem is because we have used up our data limit (20GB) - I said that is not possible - we have never but never used so much data - the worst it it was used up by the 10th of the month (october 2017). We are only 2 adults and we don't abuse our internet - no kids. It was suggested that I send an email to ********** which I did and I have had no confirmation what-so-ever or any contact was made from Telkom's side. I requested a printout of the period in question to show when and for how long and at what times this data was utilised. Unfortunately we have not had good service from Telkom, so i know they will take their time to get back to us - i want to prevent this situation from happening again this month.