Incompetence

My son upgrade his account at Telkom mobile his account was disconnected without communication when he made an enquiry he were told his account were in arrears and he got a sms stating the amount he must pay. He payed the full amount due on the 18/09/207 but no connection he phoned the call center and the assistant told him they will follow up on it he must wait 24 hours still no connection he went to a Telkom store how told him to make another payment at pick a pay he did so on 30/09/2017 but the assistant was unable or *********** to assist him in getting he account connect. Again phoned customers care him with an operator how told him he he must wait 15 days after the 15day the account was still not connected the phoned again ad the operator promised that the account will be connected in 24 hours still nothing today is the 30/10/2017 still nothing every time they say 24 hours well we waited patiently and nothing I made an appointment with Beeld and The Citizen news paper to get this incompetence of Telkom punished on Friday 03/11/2017