incompetence

Well i have a contract with Telkom and from the time i took the contract my experience with telkom has been HORRIBLE ! to cut the long story short i was behind with payments last month on the 14th collections debited me the remaining balance of the amount due but till today when i call the call center they say the money is not reflecting on their side after i was told it will only take 7-14 business days now its been a month , when i call the agents are rude they have no idea whats happening with their systems one will say the money is reflecting like Thando in JHB branch the i asked him to put me through to a senior then i spoke to Bongani(JHB brach) he asked me to send proof of payment of which i did, i took a picture of the bank statement and emailed it . when i call to confirm did he receive it he then says i need to scan and email the docs ! why was that not mentioned to me in the beginning why cause "CALL BACKS " AND POOR SERVICE !!!!!!????????? ITS BEEN A HEADACHE DEALING WITH TELKOM THEY CAN CLOSE THE LINE FOREVER I DONT CARE ABOUT THEIR DATA.....