Incompetence

I cancelled my contract a few months ago and was subsequently double billed. I received a call from the telkom mobile guys to say i will be refunded shortly. Three months later - nothing has happened. <br> When i queried they said they tried calling me for banking details and couldn't get hold of me so they 'closed the query'. They tried calling on a number that i do not even know. <br> If my contract number (which caused this whole saga) is ABC (contract WITH telkom mobile) - then why would you call me on XYZ ???<br> Secondly - if I have been emailing them for the past few months - surely they would have my email address to confirm banking details ??<br> Thirdly - If they check all my call logs - they will see that I HAVE been contacted on ABC by 8ta staff over the past few months?<br> Is this purely incompetence? or is the service just that bad???<br> <br> Now when i email - i receive a response from a different person saying \How can i help\"... and that's about it!<br> <br> I would really appreciate the contact details of someone that actually CAN assist to REFUND me.<br> <br> if you read the email trail - you will find that it's so silly - one cannot even begin to understand who you hire!<br> "