Incompetence

The service received thus far from Telkom has been pathetic due simply to the fact that a simple instruction to process a cancellation cannot be followed. A land line account was the line to be cancelled, after numerous calls and emails to seek assistance in having this cancelled I received a form to complete many months later, so much for efficiency. The forms were then completed and submitted via email, an automated response was received and when calls and emails were made to follow up on the progress there was no response to any of these. I went to to a branch of Telkom in durban, I advised the lady of this pain of a problem and she noted this on the telkom system and advised I should ignore any other bills. What has frustrated me now was receiving a bill for an amount close to R 1000.00. I will not be paying this bill as this account was meant to be cancelled in 2015.