Incompetence

I logged a complaint about the poor service that Telkom provides their Customers on the 18/01/2016 regarding a ADSL appl. Pynee Chetty from Social Media contacted me and escalated my query. within a week I had the line installed only to my horror to recve a bill of R2228.48 today. ***. Pynee Chetty advsd me that I will only pay for the line which is R570.00 per month for UNCAPPED ADSL and so did the agent at the Cresta branch who assisted me with my initial appl on the 05/01/2016. What pathetic service is this, are we obligated to use Telkom because they have been the only service provider since forever? This is false as this wasnt what the agent told me my bill would be and I am not paying it. If this is not sorted out I will go to the Media.