Incompetence

Following my complaint on hello Peter on the 11th November Telkom managed to resolve the internet connection on the 18th November 2015. The following transpired that led to subsequent suspension on the 25/01/2016. 1. The technician Chris advised on the 18th that they had to reduce the line from a 10m to a 4 m for some technical reason which they did. 2. He advised that we had to get in contact with billing to have the package amended to correct the appropriate rate to that of a 4m which we did. This was recorded by Zandile, who indicated telephonically that there was a credit of R 1000. Today I am advised that they passed a credit of R 691 and the change in line from 10 - 4m is a separate dispute.??? Come on Telkom - it was lodged in writing as part of the compliant and in two subsequent written communications to you...WE ARE A SMALL BUSINESS. You need to reimburse me for 45 days of no service, loss of income AND for reducing the LINE FROM A 10M to a 4MG line. ( Please do not pretend that there were two disputes.!!!!!! The problem was corrected by reducing the line. THIS SERVICE MUST BE ACTIVATED IMMEDIATELY. Fix my Bill and we will pay...Disgusting Service