Incompetence

I app**** for a ADSL line on the 05/01/2016, on the 08/01/2016 I was asked to pay R700.00 within 7 days, I pd this on the 08/01/2016 as I was advsd that the sooner this is pd the sooner the line will be installed. I recvd a sms that the lined will be installed on the 13/01/2016. The tech came out at 1.30 he was supposed to be there at 12.00 he left at 2.30 and no line has been installed since.I have to call Telkom everyday since to query this. My company is waiting for the ADSL line to be installed so I can work from home and the incompetence of Telkom is delaying the process.