INCOMPETENCE

I recently took my tablet in for repair to telkom in the liberty midlands mall .Initially i dealt with a new guy who didnt even know how to book in a repair .I was patient as i knew everyone needs time to learn.I then approached a more senior staff member who was very helpful and booked my tablet in.2 Weeks later a guy from the platinum warranty help desk called in and said that telkom needs to send in a darker copy of the invoice to them.Firstly the repair agent was to contact telkom and not me the customer now i had to go and try and retrieve a darker copy of the invoice from telkom.when i went there i dealt with the same guy who initially didnt know how to book in the repair because i was told that the more experienced guy had resigned.He told me that he cannot print the invoice as he sees it on his system and it does not allow him to print.I then asked him could he ask someone senior to try and handle it as it was an inconvenience for me to run around to do telkoms work and the repair agents job .after a while i got fedup +- 45mins i asked for the repair agents contact number to liase with them directly the *********** guy there told me that he cannot get that for me.no help !!