Incompetence

After 3 weeks of first logging the call of my faulty line i have been on the phone with Telkom's technical call centre agents and not managed to get anywhere. All i have is reference numbers upon reference numbers but no response as to when the line will be sorted, yet a bill of R650.00 is expected at the end of the month! <br> <br> i refuse to pay for a line i cannot use only to realise that my minutes along with the un-used data will probably be depleted come month end!