Incompetence

In November I contacted the Telkom mobile call center. An agent assisted me to 'remove my call limit' as i use my cellphone for business and CANNOT AFFORD for my account to be capped. The agent informed me the limit has been set to R0, thus the cap has been removed. I had to wait from approx. the 20th Nov until the end of the month before this 'removed cap' comes into play. Today,9/12/15, my call cut out, just before finalising arrangements with a customer, because i have reached my limit!!!!! This was supposed to have been removed?!? I need this to be rectified IMMEDIATELY!! I CANNOT wait until end December!!! <br> Can someone in a managemnet position contact me to resolve this matter, as I am UNABLE TO MAKE ANY CALLS!!!! This is absolutely rediculous!!!!