Incompetence

Good day<br> <br> We went for an upgrade, on a contract that is on their system,which we've been customers with them for years.<br> After filling in all the paperwork and giving all the proof of residency etc.. And a promise it'll take 4 to 5 working days to conclude, and which they would call us back. A week later head office called inquiring about my contract to which i said ive already submitted the papers but havent heard anything from them. This is now 3 weeks later, and they never submitted it, lost my paperwork and only a copy of my ID to be found. Each and everyone working there could not be bothered with the clients and their training isn't up to par at all. This is the 3rd time i had problems with telkom. They don't go out of their way to go an extra mile with me, and i'm gatvol, fedup! <br> <br> Ive never encountered such incompetence such as today.