Incompetence

I do not know what to do to laugh or the cry. The utter incompetence of HELCOM is just so indescribable. This is now my 4th complaint on the same issue since Aug 2015 only. Our request is very simple: We want one ADSL line it will be a self-installation, someone at the switchboard at Telkom must make a change. Easy and straightforward, yeah right. May be I should explain it as follow.If you walk into a cafe and you ask the owner does he have bread and he say yes this is the price and I said I want to buy one loaf at that price and customer would expect that. I do not want a bread that has been expired, or smelly, or open up, or bitten in to or half of that bread or leave my money for whenever the bread does arrive. Because if this is what the cafe owner want to sell to me I will turn around and go to the next cafe because this is not what I have asked for. I want my bread and I want it when I walk out of the cafe.Please can someone at TELKOM just get this line sorted? Your nice baby adds on which you probably spend millions will not help one little bit if there is no person at Telkom who is competent to do the actual work .Today we placed a 3rd order for the same issue