Incompetence

My mum contacted Telkom (got through after a very long wait) to advise that we are relocating and need to have our line transferred. She was advised by the consultant that this will be actioned and she will receive an SMS to confirm. After a few days she still didn't receive anything and contacted Telkom again, she was told she must be patient as this is in progress and she will be contacted in order to make arrangements for the line at the new premises. She eventually decided to go into the store because we still didnt hear anything and we moved already. The consultant advised her that the line was CANCELLED and this was most likely done as they are trying to do away with the waya waya line! This is unacceptable , my mum, husband and myself are all Telkom users and are both disturbed and upset at this type of service. This needs to be investigated and resolved!