Incompetence

My telkom account was deducted on th 26/01/2020, and today they saying the amount is not reflecting on thier account I have been calling them for a couples of time, they telling me that it only reflect on the collections they have not updated thier payment and I am being told to for another 7 to 14 working days so that they can delist my account, this company is so ***********, how I can u make more a customer wait for 7 days to update thier system. And another 7 days to 14 days before delisting the customer, and when u want to speak to supervisor they are always busy, they dnt care about thier customers