Incompetant/Uneducated Center Staff & Techs - ADSL

So after 3 days of calling and logging complaints and faults with our internet connection via a 4Mb telkom ADSL line,we are met on the phone by call center staff that keep us on hold WHILE reading the router manual!!<br> <br> Really??<br> Your call center staff aren't even trained??<br> <br> Our INTERNET connection either via Telkom incompetence or due to a fault at the exchange has left us with loss of income and ludicrous cell phone bills to Telkom Call Centers ( and NO - we don't have a home phone,as we operate from Cell phones and don't need a home phone and don't want one! - All we need from you is an ADSL line!!)<br> <br> We were told that we'll be called back due to being on hold for 30 min while a staff member ran through the procedures to REBOOT a router VERBATIM from the MANUAL!!<br> <br> I could've done that myself folks!!<br> <br> NO information as to what the fault is or where it lies!!<br> <br> One lady didn't even know what the exchange even is,as she said a tech will be sent to our adress to come & fix our exchange - wow....<br> <br> No one knows how to test the line.<br> While the router was rebooted,the one \lady"even said that it shows connected from there side with data movement.<br> <br> Impossible!! <br> Why do I pay for 1/2 service?"""