INCOMPETANT TELKOM AGENT ADVICE

ON JULY 22 I WENT TO TELKOM HATFIELD, I HAVE 2 TELKOM ACCOUNTS , 1 IS UNLIMITED AND 1 WAS 200 GIG MULTI SIM , I EXPLAINED TO THE PERSON THAT ASSISTED ME MY LIVING CIRCUMSTANCES HAS CHANGED , CAN HE REVIEW MY DATA USAGE ON THE MULTI SIM PACKAGE AND WOULD LIKE TO DOWN GRADE THAT PACKAGE ACCORDINGLY , HE WAS VERY FRIENDLY , HE REVIEWED IT AND SAID ON THAT PACKAGE I HARDLY USE ANY DATA AND RECOMMENDED I CONVERT TO THE 80GIG PACKAGE , I SAID ON THE SAFE SIDE LETS DO THE 120GIG PACKAGE , THIS WAS DONE ACCORDING TO MY WISHES HE GAVE ME NEW SIM CARDS , A FEW DAYS LATER DATA WAS FINISHED I WENT BACK AND ASKED WHAT IS GOING ON , I HAVEN'T CHANGED MY HABITS , I WOMAN THERE TRIED TO GIVE ME LESSON IN PRO RATA AS IF I AM A FOOL , I HAD TO BUY DATA TWICE BEFORE THE END OF THE MONTH , I LEFT IT THERE AND DECIDED LETS SEE HOW AUGUST GOES , ON THEAT PACKAGE I HAVE HALVED MY USAGE TO PREVIOUS MONTHS & YEARS , AND TODAY 23 AUGUST I HAVE NO DATA ON THAT PACKAGE , NO WHAT NOW , I LISTENED TO YOU CONSULTANT AND EVEN WENT 1 PACKAGE UP THAN WHAT HE RECOMMENDED , I CANT KEEP ON BUYING DATA , TILL THE END OF THE MONTH , I THINK THIS IS TOTALY UNACCEPTABLE , HOW CAN YOU TRUST ANYBODY AT TELKOM WHAT SORT OF ADVICE ARE YOU GIVING , NOW I WANT TO KNOW HOW CAN YOU SORT THIS OUT ??????