incompetant staff transferring to the wrong depart

On the 11 May and 18 May i sent a request via the website to move my line as i am moving house. I got a reference number which was the same on both instances. I called in on the 19 May and spoke to a lady named Zonke or something to that effect. She did not understand the query which had to be repeated numerous times and then she transfers me to Technical support as she did not want me to speak to her supervisor. This is unacceptable as i put in a request early to avoid downtime. i want this sorted out ASAP...... <br> <br> Stop hiring idiots on the merits of skin color FFS!!!