INCOMPETANT STAFF AND ABSOLUTLEY POOR CUSTOMER SERVICE ...

I cannot even rate Telkom if I could it would be a minus for their poor customer service . I have exhausted all other avenues in getting the correct support from Telkom without success.

It is with deep regret that I am writing to lodge a formal complaint against Telkom. I am extremely dissatisfied with the level of service I have received.

In June, I was contacted by a sales representative regarding my existing fibre service. During our conversation, I inquired about any available specials, and we decided to downgrade my current package. The sales representative assured me that she had made a note on the system for the downgrade to take place and that I would only be billed for one package.

However, today I received a statement indicating charges for both lines. It seems the sales agent was eager to secure the sale and made false promises to cancel the current package. I have made several calls to address this issue and have been informed that there is absolutely nothing that can be done, and that I must call cancellations. This is unacceptable, as I am now being billed for two lines, and I am uncertain which line is active and why the first line has not been cancelled as promised.

The level of incompetence demonstrated by Telkom staff is intolerable, I am reported this issue to the board and reaching to this platform to make my complaint heard.

Thank you for your attention to this matter