Incompetant staff

I went to the Telkom store at Carnival Mall on 29/02/2016 to get a Telkom internet sim card with ICC i.d. no ***. I was told by Simphiwe he was going to send it through for activation. When I went back to the store yesterday after it had not been activated he told me that he had activated it. He says it shows active from his side. I have since been trying to connect but it has still not been activated. So he was not telling the truth. When I phoned Telkom nobody seems to know what is going on. I got through to sales and the person there said I must wait for as long as it takes.