incompetant service provider as well as technical

I have reported an intermittent adsl line to Telkom since the 4th of june 2015. it is now the 8th july and still no joy. when u phone 10210 u get a different person everytime that tells u \i will esculate this matter"which only means they will take 6 to 11 days to respond but nothing happens. none of the people I spoke to knows what ?ntermitant\"" means and no-one follows up or phones or even makes an effort. they check the line when it is working (although I have told them it GOES OFF AND ON when it wants to) and upon seeing that it is working they cancel the report. (its fixed) they even let a tech call me just to tell me he is going on leave for a week and will sort it when he comes back. why give it to someone that's on leave????? I have never dealed with such a lot of *********** people whether it is at the call centre as well as technitions. everytime I call them they ask me for all my particulars (which was given everytime I report the problem.)<br> they cannot provide me with a reason for what is wrong. (different one every time) they cannot give me a date it will be fixed.... cant cancel old line and supply a new one either. absolutely no joy ..... <br> <br> """