Incompetant

So I apply online for the new Telkom R899 special with the explora, I get a call back about a WEEK later, hi yes we received you application, its been approved could we complete it for delivery.I visit a Telkom store 2days after that to obtain a tracking number for my parcel,sorry miss but there is no sign of this application ever being processed, nevermind approved, infact you have an outstanding amount on your ID number from 2008 WHAT!!!! My line was cancelled in 2008 and I moved from those premises and Telkom never cancelled as I instructed to which I sent them proof in 2008 already and here we are 7 YEARS later and still nothing has been rectified regarding that matter, will I then receive my adsl and explora in 2022 telkom?<br> You guys are pathetic, I want the recording of the call I received the 26th February at 16.05 stating that my application was approved and that my line and package would be delivered and installed 7 working days meaning my package better be installed by no later than Friday the 13th approved or not as it is your fault you appoint incompetant people not mine, if I dont get what I was told over the phone ill take matters further.