Incompetance, Worst Service Ever

I currently have a data contract that expires on 31 March. I went to Telkom Mobile outlet to arrange for the old contact to be changed to the new 5Gig data for R99 as advertised. After sitting in the Que for about an hour to speak to someone I was told that they did not have routers and that they have been out of stock for 2 weeks. No notices were visible in the outlet. I asked to speak to the manager and was told that the person is on leave. I was ten told to fill in forms to terminate a contract which expires anyway. The manager told me there was a guy that was supposed to assist the public, I asked him why he did not ask me what I wanted done, I got no answer. I told him what had happened, his excuse was that he does not have access to the store and did not know that they ran out of stock. How bad can service get.