Incompetance - Useless Sub contactors and No care for customer

TELKOM’s incompetence 01 May 2016 – Internet went down, Line 100% fine, router synced fine. 02 May 2016 Fault 192CNK020516 created. – 04 May 2016 – Two technicians who were subcontracted by Telkom were assigned the problem and pitched up informally at 11h00. - They then went to the exchange - My house line then went dead for hours with no notice, no call from the technicians - We called the call centre who got hold of the technicians and minutes later the internet and landline was 100% restored as at 15h30 +- 04 May 2016 – 16h15 +  Entire phone line went dead 04 May 2016 – 1700  New fault created 508CNK040516 – Land line now dead completely thanks to incompetence of Telkom and their sub contractors 05 May 2016 – re created a fault again to see if that helped the situation – 158CNK050516 Numerous calls to call centre, numerous calls with supervisors, All calls recorded and no one has been able to get a hold of the two subcontractors who fixed my initial issue and caused worse issues. The only useful supervisor who I spoke to on Thursday 05 May was Kenneth George from the Durban branch, he was the most useful and actually called me back to try and help me with the issue. He also had told me that he could not get hold of the technicians Re created another fault 158CNK050516 with escalation code 857487 in the afternoon. Problem still not resolved. 06 May 2016 – Friday – The same two technicians who are subcontracted were re assigned the problem. They were still not reachable by any of the call centre agents/supervisors. I called three times in the morning to no avail. 07 May 2016 – Saturday – I called the call centre was re directed to port Elizabeth call centre, Spoke to supervisor named Steven – He was not helpful and put the phone down. I expect NEW technicians to resolve my issue TODAY - Telkom utilising sub contractors who are not reliable and who cannot do their job properly IS NOT MY PROBLEM – it is a display of GROSS TELKOM INCOMPETENCE . I require a working internet and landline today. I am sick of being patient to incompetence. I am now going to take this matter up further.