Incompetance of accounts department staff

Since upgrading my contract with Telkom on the 5th of November I have endless problems trying to sort out my account number ***. My debit order was supose to go off on the 20th but to date it did not go off. Despite numerous calls to Telkom ending up with *********** staff that is unable to assist and every one of them giving me different stories this matter has still not been resolved. I was advised not to make a manual payment as the debit order was already submitted to my bank for payment. Despite that I keep on getting messages that my account is in arrears and last night I received a message that my account has now been suspended.

I urgenlty need somone who knows what is going on to contact me to resolve this matter.