INCOMPETANCE AT THE HIGHEST LEVEL

I have a contract with Telkom from March last year for a home ADSL line .In December 2019 I find out that someone has taken a Samsung S10note on contract with Telkom on MY NAME.I submitted all documentation to Telkom and was advised I will get feedback in 21 days with regards to this ***** case.In the mean time I am being billed and my bank account is debited for something that I did not sign up for. I call to stop the debit order as the person who took this contract has rung up a bill of R8800 and I know that my bank account will be debited for this amount even though telkom have a ***** case open on file. To my surprise apparently no one is assigned to this case yet and nothing has been done yet .So it seems that TELKOM is well aware of the ********** things their staff get up to and refuse to rectify it (this contract was opened in liberty mall....apparently with my id ,bank records ,id and payslips-----I want these documents shown to me )and make people like us suffer ---running around trying to keep a good credit record .UNACCEPTABLE -I ASKED TO BE CALLED BACK WITH REGARDS TO THIS AND STILL NO RESPONSE