Incompetance at it's best!

For more than a year now I have struggled for Telkom to resolve connectivity problems on my ADSL. As per my last ticket (751CWK040815, escelation number #726306) I have yet to receive any feedback.<br> <br> 2015-08-24<br> Spoke to a lady by the name of Catherine, was put on hold and then the phone was put down.<br> <br> 2015-08-24<br> Spoke to a lady by the name Noktula. She contacted the technician Peter Georgeman who were to call me at 11:00 the following day and she would do a follow up call after 12:00, neither of these happened.<br> <br> 2015-08-25<br> Called in again (call ***) and requested to be informed what is happening, after a long struggle I was informed the Supervisor/Manager will email the technician to get hold of me and send me an email (cc me) to confirm this.<br> <br> As of right now the problem is 3 weeks old, with reports going as far back as july 2014 (256CWK260714) with still no resolution.