incompetance

On the 01/02/2016, I app**** for a laptop contract. I was told 2 wait 4 3working days for outcome. Well I waited and never recieved any call. I went 2 store on 05/02/2016, and was told my contract was approved and they said they just waiting on stock, when I asked them when I could expect it they couldnt answer me. Now if this is the way telkom treats their new customers then im actually re-thinking if I want to actually be tied 2 a contract with them.