Incompetance

On Saturday the 26th December 2015 at about 11h00 I went in to the Promenade branch where they attempted to do a sim swap and said that it would take 24 hrs. to process completely. On the Sunday at I called the 180 number and spoke to someone who said that they are unable to do anything as the sim swop is still pending and there is nothing that they can do. I then called in on the Monday morning and spoke to someone who promised that they will make contact with the person at the branch via email who did the sim swap so I asked her to copy me in on the email, but this was never done. Tuesday I called again, spoke to Zethu and then was told that she would try load it so I insisted to speak to a manager as this was now the 3rd time being promised, but no results. She then came back to me and said her manager , Zanele Gule, said that she must first try to load it and if it still does not go thru then she must transfer the call. Zethu then tried and as it didn't go thru she then transferred the call and the manager then put me back to the main menu. When I eventually got thru I spoke to Samkelisiwe who tried to put me thru, but then said that she was suddenly in a meeting. PLEASE HELP