Incompentent Staff

I app**** for a new Telkom ADSL Line in the first week of September 2015, it took Telkom 2 weeks to first tell me when they will come and install my Line, on the 1st of October they said or if an order is cancelled they can help me earlier. I confirmed all the details with them and installation was set for 1st of October. I receive a sms earlier that a Technician will come on the 28th of September, only to find, they loaded my old address from 7 years ago that I did not request a Line installation for. I tried to contact Telkom but they staff is so *********** that they don't know what to do. IT is very simple, send the Technician to the correct address that I requested and confirmed for. If this is going to take another 3 weeks then there is going to be hell to pay!!! Resolve this issue ASAP.