Incompentent

We have visited the telkom in the greenstone branch on 3 occasions requesting assistance on why our telkom line has been suspended since telkom has debited my sisters account with the full amount on the 3 Jan 2018. Each time the consultants phone the billing department and left us on the phone and serviced other customers in the store. To date no one has sorted the matter out or even provides feedback on the issue and our line is still suspended, but telkom has taken their money. I urgently want this fixed