Incompentency

On 13 November 2017, I logged a fault with Telkom after my line was struck by lightening. Teh call centre agent tested the line and advised me that there was a problem on the line. On that very day, i received a message indicating telkom will endeavour to resolve the problem within 5 days. I followed up on 20 November 2017, only to be told that the technician assigned was unable to resolve the problem. ON Wednesday, another technician was assigned who needed to access the property, i was only available from 3:30pm and i was given a contact number or received a follow-up call from telkom to make further arrangements. i am unsure as to how i should deal with this issue as i got to constantly chase telkon regarding this fault. if i dnt follow up, then only there is feedback... ***********, yet if there is a delay in payment, then suspension is instituted!!!