Incompent fault repair staff and support

<p>We have been loyal customers of Telkom for over 15 years. Until recently, we had no issues until we moved and app**** for a line transfer. The line transfer was done as scheduled but has not worked properly since the day it has been installed. I have logged a fault at least 5 times but still do not have a working landline and we have very slow internet connectivity. At the most recent fault report, a technician came and tested the line, confirmed that there is a problem with the cable and that he would ask the relevant department to replace the cable. Imagine my utter shock when a few days later I receive an SMS stating that my line has been tested and that it has been found to be free of defects. My line has been completely dead for over a week now. They did not even call me to check and confirm whether the line is working. I rep****, as requested, that the line was still faulty but recieved no news from them and had to log a fault yet again. It has been over a month of constant calls and requests to have the line fixed and I am extremely unhappy with the incompetence of the staff who are in charge of repairs. They seem to just take the fault and report it fixed so that they could just pass it off onto another repair technician.</p>