INCOMPENENT PEOPLE

Telkom moved my line on the 19th August2015.Since then my internet is not working. I phoned them during the week to sort it out. The call centre people log a fault for the problem, nothing happenend . I phone again and again, they cant say to me the servers are down. Saturday they said to me I must take the rooter in to test it ,then the Technician rock up to test the line and say the line is dead...what the hell.....I also want to upgrade to a faster ADSL Line but after this ...I don't think so...