AB
A B
1 reviews | Active since Jul 2018
30 Jul 2018, 12:36
Incompatency non responsive
Cancelled a line in February 2018 still being billed for the line with monthly phone calls and emails. We are waiting for the back office to rectify the account in order to make final payment. the back office does not take calls or emails for account holders we have to deal with the call center over and over and go through the process every time we call.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
31 Jul 2018, 10:37Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply31 Jul 2018, 10:37
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
AB
A B's updateReviewer Update
31 Jul 2018, 13:07How long does it take to reconcile a small account remove the items that have been billed incorrectly and delete them them give us a final amount outstanding, it took me 10minutes it is taking Telkom 4 months and every month you keep on adding on the line that was cancelled. *#@*****
AB
A B's update31 Jul 2018, 13:07
Reviewer Update
How long does it take to reconcile a small account remove the items that have been billed incorrectly and delete them them give us a final amount outstanding, it took me 10minutes it is taking Telkom 4 months and every month you keep on adding on the line that was cancelled. *#@*****
AB
A B's updateReviewer Update
07 Aug 2018, 08:52STILL NO REPLY
AB
A B's update07 Aug 2018, 08:52
Reviewer Update
STILL NO REPLY