RE
Riaan E
1 reviews | Active since Nov 2017
08 Nov 2017, 20:05
Incompatant in service
End of august 2017 approval for adsl was received.2weeks after by apointment the came to do instalation.cable problems was noticed.We we contacted for a second instalation for we took off at work due to complete day apointment.telkom did not even show up.after a couple of cellphone calls and several opperators we found out the cables still not right.We are now 3 months into the 24 month contract and still no adsl.So im asking were are the problems.on the cables or are the staff incompetend.
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Replies (2)RE
Riaan E's updateReviewer Update
20 Nov 2017, 19:372 weeks later and still no service received
RE
Riaan E's update20 Nov 2017, 19:37
Reviewer Update
2 weeks later and still no service received
RE
Riaan E's updateReviewer Update
27 Nov 2017, 20:37Today we had a appointment for istalation and so we took the day off yet again and same as last time no one pitched up from telkom.When i called customer service i was on the line for 37 min before someone answerd my call and when i asked for a supervisor i was on hold for another 30min without anay help.so 1 hour of cell phone airtime wasted and one day off work yet again.So telkom please tell me if you can not even give service to install adsl what kind of service are you going to provide when needed after installation.Yet again compatancy is questioned.
RE
Riaan E's update27 Nov 2017, 20:37
Reviewer Update
Today we had a appointment for istalation and so we took the day off yet again and same as last time no one pitched up from telkom.When i called customer service i was on the line for 37 min before someone answerd my call and when i asked for a supervisor i was on hold for another 30min without anay help.so 1 hour of cell phone airtime wasted and one day off work yet again.So telkom please tell me if you can not even give service to install adsl what kind of service are you going to provide when needed after installation.Yet again compatancy is questioned.