Incompatancy

<p>On the 9th of November 2016 i app**** for a 2 GIG Free ME Telkom contract that was approved. I asked them to migrate my excisting cell no onto my contrct so that my number will be the same. I was told that the migration can only be done once my contract has been activated and that i then just have to phon 180 and it will be done. On the 12th of November 2016, my bank account was debited with R249-00. On the 22nd of Novemeber my phone was delivered to me without a sim card. On the 25th 0f Novemeber 2016 i received my sim card and it was only activated on the 28th of November 2016. I then phoned 180 to migrate my number. I was then told to go to a Telkom shop. Att the Telkom shop i was told that they can't do it and that i need to phone 180. After several call i was told that they will lock a call . I wa sthen given a case number ********** 6. i was also told that the matter will be resolved within 72 hours. One week later after not hearing a thing a again phoned, only to be told that it is 72 working hours. On the 5th of December ic received a sms saying my case has been resolevd and that i must phone 081180. On the 6th of December 2016 i phoned 081180 and was told that my case was not approved and that i have to wait for a new statement with migration fee on and then apply again. THIS IS TOTALLY UNACCEPTABLE!!!!!! Further more on receval of my first statement i was billed for a 1 GIG Free Me and a 2 GIG Free Me. I was also billed more than R300-00 on the 2 Gig Free Me contract were i was told on application it is R249-00 per month. THIS IS PATHETIC SERVICE. NOT ONE OF THE OPERATORS AT THE CALL CENTRE SAY THE SAME THING. I NEED THIS ISSUE RESOLVED ASAP</p>