Incoming smses not reiceved. Case closed due to missing technicians call.

I had a problem with my sim, where I was not able to receive smses, although other functionalities (incoming & outgoing calls, outgoing smes) were working just fine. I then went to the Telkom store to seek help, one of their agents, tried checking if the message center number was working just fine and it was there 081191, even tried the USSD numbers regarding barring outgoing and incoming smes, still the problem persisted. I followed up with the case for 2 days weeks straight, calling everyday if not once , twice.

I received an email letting me know that they've been trying to contact me, hence I sent an alternative number. I received no call from anyone thereafter. On my third week, I called once more, to follow up with the case number. And I was told that the case number ********** 1 has been closed, due to technician not being able to reach me. And I must log another case. How many times have I followed up with the case ? how many times did they call?

Thanks Telkom, you have left a bad taste on my mouth, I utterly disappointed and I am ready to cancel all my contracts with you guys.