Income & Outgoing call report process fail.

I called Telkom to get an incoming and out going calls report (TMS Report) for my personal landline, i told that they can only give me a list of outgoing calls and to get a report of "Incoming calls", i would need to go and open a case with the police for to have them (The Police) subpoena Telkom for the "Incoming call" records to be provided to me.

As client who pays Telkom for a service, "why do i need to go via the state police in order to obtain my own phone records from a service provider who i pay for the line in question?

What does the state have to do with my private business with a service provider?

What matter is there at hand be it ******** or civil that warrants a client to go and open a case against Telkom in order to obtain their personal record from their paid for line"?

So, how do i determine the activity on my rented line if this is the case? And does Telkom honestly expect the state to be part of their customer service process and procedures?