RM
Rachel M
1 reviews | Active since Oct 2011
13 Apr 2016, 13:49
Inappropriate handling of account
Telkom has listed my account on ITC without communicating this to me. However; I contacted Telkom yesterday to discuss this after days of trying to reach them. I spoke to a call centre agent who indicated that my query will be escalated to the accounts department and indicated to her that this issue is urgent, I still haven't been contacted. Only if Telkom could understand the urgency of this issue, then I wouldn't be in this platform to report this issue.
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Telkom's replyOfficial
13 Apr 2016, 15:19Hello mabenat,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM223193
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM223193
Regards
Luleka
Telkom Social Media Team
Telkom's reply13 Apr 2016, 15:19
Official
Hello mabenat,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM223193
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM223193
Regards
Luleka
Telkom Social Media Team