Inappropriate deceit

Dear Sirs/Madam

To whom it may concern @ Telkom.

Kindly note mums pension account number ***, *** cross line dispute erasmia numbers begin with "370" instead.

Having called Telkom several times to dispute cross- line resulted in our own investigation laudium sure guards number was now allocated from liquidated company previously to a home line.

Telkom and it's representatives deceived client when changing from WiFi to fibre all calls and reference numbers have been recorded whilst client was told to receive refund on the overdue charges already six months ago not remedied as yet attached at your perusal not credited to the monthly payment amount.

Contacted you several times kicked from pillar to post as the refund amount reflects but R604.27 not passed to date.

Tariff monthly amount was agreed and signed at your Telkom offices and as per telephonic conversation @ R740 per month incorrectly instead of being billed inappropriately R1422, being overcharged unnecessarily as consultant confirmed yet accounts department is delayed to refund the double over charge.

Kind regards

Concerned client