Inadequate service

I am sharing my most unfortunate experience with Telkom that has left me exceptionally upset. In June 2023 we opted for Fiber with Telkom. The consultant that assisted us opened 2 accounts instead of one but what does Telkom do, they make that our problem. We are being billed for something we do not have. We have called continuously since then for them to rectify this but instead of resolving it, they continue sending us letter of demands and they handed us over to the attorneys for a mistake that was made on their part. What is most upsetting, is that every time you call in, you speak to someone different, who requests the same cancellation letter from us (again like it is our fault) and that letter never gets escalated or uploaded, then the process starts again. To top it all off, there is no one that can assist. Telkom mentioned that it takes 3 months to cancel but on Sep 30th, it was still not cancelled. Then we called in again on Friday 06/10 to request a cancellation which may take up to 48 hours but what do you know, we receive another call from their attorneys. It is interesting how they can demand money but cant provide decent or efficient services. I will not recommend Telkom to anyone.