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Olivia R
1 reviews | Active since Aug 2009
22 Dec 2015, 11:03
Inadequate procedures
Good day<br> <br> Today I contacted the call centre and communicated with Claudia Abdul. <br> I sent in my cancellation form on 30 November 2015 to cancel my internet of 20 gigs for R299.<br> My contract already expired end of October 2015.<br> I asked Claudia on the status of my cancellation to which she rep**** \Please be advised that a case was not logged regarding your cancellation
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Telkom's replyOfficial
22 Dec 2015, 11:43Hello olivia123,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply22 Dec 2015, 11:43
Official
Hello olivia123,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Best regards,