Inadequate Billing Department

Telkom debit order query.

First and foremost, I have been a Telkom client for 18 years!!

Notes: -Debit request on 30 June 2020 (Tuesday) -Debit Successful! -Debit request on 30 May 2020 (Saturday) -Debit returned 31 May 2020 (Sunday) -Paid monies 31 May 2020 (Sunday) over for debit orders as per normal (R3000) -Phoned 1 June 2020 (Monday) Telkom and consultant informed “account is up to date Sir” Thank you. -Debit request on 15 July 2020 (Wednesday) via NAEDO Tracker -Debit returned 16 July 2020 (Thursday) -Internet suspended on 22 July 2020 (Wednesday) -Internet PAID on 24 July 2020 (Friday) via NAEDO Tracker (ALL OUTSTANDING MONIES WERE TAKEN FROM MY ACCOUNT AND ALL UP TO DATE!!!) -Debit request on 31 July 2020 (Friday) (INADEQUATE TELKOM DEDUCTS MONIES (NOT DUE TO THEM) AGAIN!!!) -Debit returned on 31 July 2020 (Friday) -Went into Telkom Branch at Greenstone Mall and was told we can not query accounts or billing issues in store 2 August 2020 (Sunday)

PLEASE GIVE THIS YOUR IMMEDIATE ATTENTION AS THIS IS GETTING OUT OF HAND AND IM BEING UNFAIRLY PENALISED!

Regards,

Mr. W. Bester