Inactive Telkom line

I have been having problems with getting Telkom to activate my internet line since July. Their customer service is poor and you hardly get any replies and if they do reply, it is not helpful at all. Vumatel came through on the 2020-07-25 to install the fibre line and verified that the fibre line is working and the only thing left was for the ISP(Telkom) to activate my internet line. It has been a struggle since then. I am really frustrated now