Inactive Sim card

In January 2020 I signed up for a data contract and Telkom delivered an inactive Sim card, I have been thrown from pillar to post by the consultants, some tell me to go into Telkom store which is 250 k's away from me, others tell me there is no need to go into the store they will activate the Sim card in no more than 72 hours, 1500 hours later the Sim has not been activated! When I called to make a follow up, I spoke to Andiswa who told me it is not her duty to make a follow up on customer's unresolved enquiries, at least I can understand since she is working in her Grandmother's ****a shop!! Pooorest customer service ever!!!