Inactive Sim card

Even after logging an complaint telkom as still not contacted me ,called them on Friday and guess what still no resolve took out a contract on the 09/09/2020 today is the 27 / 09/2020 and still the sim they issued me with is not working after numerous calls ,endless waiting to speak to consultants they deducted their money but I have no service went to store but because I did contract online ,only the online consultants may assist to which nothing has happened ,Can I log a complaint with the CPA and how if anyone know please email me at ***